三宝简介
英国三宝速递成立于英国伦敦，多年来一直专门从事英国到中国的邮政快递。有完善的网上自动下单，包裹查询追踪系统。
英国三宝速递是英国皇家邮政parcelforce的一级庄家代理商。 每年通过三宝公司发往中国的包裹有几十万件。
邮政快递每个国家都有，所以英国皇家邮政快递是万国邮联的一部分。
邮政快递的特点是，特顽固，特坚定，特靠谱，网点特别多。
假如你住在信号都没有，电话都打不通的山沟沟里，外地亲人给你写信，是万国邮联的邮政快递给你送到，
假如你家那里沦为战区，顺丰等快递都在躲避战火，躲着枪口给你送快递的是万国邮联邮政快递。
假如你家那里地震洪水，所有快递停运，第一个到达的仍然是邮政快递。
假如你家爆发瘟疫，最快到达送物资的依然是万国邮联邮政快递。
为了减少包裹在国际运输中的破损率。三宝速递公司组建了自已专业的包装设计队伍，成为全英首家提供免费专业奶粉包装箱的公司，此外， 三宝速递公司（之前星驰快递）也是目前全英唯一一家提供自行专利设计气柱打包材料的公司，获得了广大邮政快递爱好者的赞誉。
本着为广大客人提供更便捷的服务宗旨，我们坚信可以为英国的广大客人提供更完善的售前售后服务，专业的国际快递咨询及最优惠的价格。
三宝速递线路
1）英国—-》中国大陆
英国皇家邮政收件测量预检后发往中国，然后由中国邮政分发到收件人。
2）英国—》中国香港
英国皇家邮政收件测量预检后发往中国香港，然后由中国香港邮政分发到收件人。
3）英国–》中国台湾
英国皇家邮政收件测量预检后发往中国台湾，然后由中国台湾邮政分发到收件人。
4）英国–》中国澳门
英国皇家邮政收件测量预检后发往中国澳门，然后由中国澳门邮政分发到收件人。
三宝速递提供特价快递费
三宝速递全程没有对你的包裹动过一根手指头，三宝提供特价快递费，把旅居英国的华人和留学生从不堪重负的快递费下解脱出来。
1）司机上门取件
你的包裹可以呼唤英国皇家邮政的司机上门取件，开红色的有着parcelforce字样的van 到你的取件地址取走包裹，疫情期间可是帮了大家很大的忙了，感谢这些疫情期间无法在家工作的一线工作人员。
2）自送邮局postoffice
你的包裹可以送到postoffice字样的邮局，让邮局的人扫描一下你的条形码，收好他们给你的小条子。这也挺好的，因为很多人不能忍在家等一天司机的快乐。postoffice 也是parcelforce的网点哦！
邮局在英国是随处可见的哇，就算你初来咋到，不熟悉当地，邮局是你可以依赖的。
3）自送depot
你包裹可以送到parcelforce的任意depot，你可以通过邮编查到离开你家最近的parcelforce depot，查询地址如下：https://www.parcelforce.com/depot-finder
三宝速递，提供特价快递费，但是不接触你的包裹。你的包裹直接进入英国皇家邮政快递系统。
这样你的包裹才是最安全的，有的商家代收邮政包裹会拆开你的箱子，这多出来的环节，风险却是你的啊。虽然说，偷邮政包裹后果很严重会被判刑和坐牢，但是耽误了你的正经事，你知道吗？所以你的包裹直接进入parcelforce系统是福气。
门槛
作为英国皇家邮政快递庄家代理，是有门槛的，这门槛就是护城河，一手价格。一般人往往追求无上限的扩张，最后大家都按照底线来做事，互相伤害。但是如果真的搞成相互信任的小环境，认真培育氛围，我觉得和未必不可以。
国家邮政，在海关方面会少很多麻烦，而其他费国家邮政的快递基本上是100%要报关，清关出问题的概率大。
温馨提示
最后温馨提醒大家，切记要把东西包裹好，确保收件的地址和收件人联系电话写好，并且确定要寄的东西是符合规定的。另外，也别忘了把自己的地址和联系电话也写上，如果没有寄送成功至少可以准确地退回给你，祝大家都顺利啦！
Contact Us
浏览：20005 时间：2020-02-06
Express2China Ltd（三宝速递）
Address: Access Self Storage
Unit F Dolphin industrial Estate,
Windmill Road
Sunbury on thames
Middlesex
TW16 7HT
Mobile phone: 0044-7419138888
Email: order@3bao.co.uk
office address: 24 hours a day
Working hour:
Monday to Friday between 7:30 to 21:00
Other information about our company:
1. Company’s registration name: Express2China Ltd
2. Company’s place of registration: 154 vicarage Road,sunbury on thames,tw16 7ub,Surrey
3. Company’s registered office address: Access Self Storage
Unit F Dolphin industrial Estate,
Windmill Road
Sunbury on thames
Middlesex
TW16 7HT
4. Company’s registered number: 11184942
5. VAT REGISTRATION NUMBER: 289585136
6. Contact telephone number:0044-02035982988
Privacy Policy
Privacy Policy
At www.xclink.com and all its agent websites we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
This Privacy Policy, together with our Terms & Conditions, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In operating our website we may collect and process the following data about you:
– Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
– Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
– Information provided to us when you communicate with us for any reason.
Why we collect personal information about you
To provide you with our online services which are detailed on our website.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
We may use the cookies for the following purposes:
– To show relevant advertisements on sites on the internet
– To show relevant advertisements based on your prior visit to our website
– To use Google Analytics data to serve advertisements based on your prior visit to our website
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
– To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
– To meet our contractual commitments to you.
– To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented atthe time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
– Where we sell any or all of our business and/or our assets to a third party.
– Where we are legally required to disclose your information.
– To assist fraud protection and minimise credit risk.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
Contact Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy.
Terms & Conditions
Please read these Terms and Conditions with care and particularly clauses 3.2, 6, and 8, which set out the extent of our liability under these terms and conditions and provide for an indemnity by you in certain circumstances.
Please note that certain items are prohibited from our Services. Check your item against the prohibited item list.
Standard Terms of Contract
1.Definitions
In these Terms and Conditions where the following terms are used, they shall have the following meanings:
(a)“Consignment” means any item(s) of any sort which are, may be, or are intended to be, received by us from any one sender at an address for us to carry and deliver to any recipient at any other address.
(b)“Damaged Consignment” means a Consignment that is no longer in the condition in which it was received by us.
(c)“The Collection Point” means the address at which a Consignment is received or collected by us.
(d)“Purchased” means when you accept the Service Order.
(e)“The Delivery Point” means the address to which any Consignment is delivered by us.
(f)“The Excepted Risks” means:
(i)war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack or pillage in connection, and/or
(ii)ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, and/or
(iii)radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component of the same, and/or
(iv)pressure waves caused by aircraft and other aerial devices travelling at the speed of sound or faster, and/or
(v)the absence, failure or inadequacy of the packing or packaging used for a Consignment.
(g)“The Service Order” means the summary of the order displayed at the ordering process which is confirmed to you in the confirmation e-mail that is sent once acceptance of the order has occurred.
(h)“This Agreement” means these terms and conditions, together with the Service Order.
(i)“Us, We or Our” means XC LINK Limited, together with its directors, employees any agents subcontractors or couriers acting on its behalf.
(j)“You” means the customer who is contracted with us as set out in the Service Order.
(k)“Service” means the service and carriage of a Consignment by us in accordance with the particulars set out in the Service Order.
2.Our Obligations
2.1 We will carry out the Service(s) for you whilst this Agreement is in force, in return for the payment by you to us of the price set out in the Service Order and in accordance with the terms of this Agreement.
2.2 We shall have the right to make any changes to the Service(s) which are necessary to comply with any applicable law or safety requirement or which do not materially affect the nature or quality of the Service(s) and we shall notify you of any such changes.
2.3 We warrant that the Service(s) will be provided using reasonable care and skill.
3.Loading and Unloading
3.1 If collection or delivery of a Consignment takes place at your premises, we shall not be under any obligation to provide any equipment or labour which, apart from the driver collecting the Consignment, may be required for loading or unloading of a Consignment.
3.2 Any Consignment (or part of a Consignment) requiring any special equipment for loading and unloading shall be accepted by us for transportation only on the understanding and condition that such special equipment will be made available at the Collection Point and the Delivery Point as required.Where such equipment is not available and if we agree to load or unload the Consignment (or part of the Consignment) we shall be under no liability or obligation of any kind to you for any damage caused (however it may be caused) during the loading or unloading of the Consignment.This includes any damage caused whether or not by our negligence and you shall agree to indemnify and hold us harmless against any claim or demand from any person arising out of our agreeing to load or unload the Consignment in these circumstances.
4.Collection and Deliveries
4.1 We will make one attempt to deliver a Consignment during normal working hours. If we cannot obtain a delivery receipt at the Delivery Point you agree that we shall be authorised to attempt to deliver the Consignment to, or obtain a delivery receipt from, an alternative address close to the Delivery Point and (if successful) we agree that we will leave at the Delivery Point details of the address to which we have delivered the Consignment. If we are unable to deliver, either to the Delivery Point or a nearby address, we shall return the Consignment to our premises and leave a request for the recipient of the Consignment to contact us to make alternative delivery arrangements to the Delivery Point.If the recipient does not contact us to arrange the alternative delivery within 7 days we will return the Consignment to you at your cost (such cost to be discharged before delivery to you).
4.2 If we consider that the Consignment has become a Damaged Consignment and cannot be delivered because it is or in our reasonable opinion is likely to be unsafe hazardous or harmful we reserve the right to dispose of the Damaged Consignment immediately. If the Consignment becomes a Damaged Consignment because of our actions and we have to dispose of it we will only be liable to you up to the amounts specified in 6.7.
5. Sub-Contractors
5.1 You agree that we may use another carrier in order to support our provision of the services to you (this will be at our own expense) and you agree that both we and this other carrier shall be entitled to the protection of all of the terms of this Agreement which exclude or limit liability for any losses or damage.
6. Our Liability
YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE AND THE LIMITS OF OUR LIABILITY WITHIN IT.
6.1 Where you deal with us as a consumer, nothing within these terms and conditions shall be deemed to affect your rights under the Unfair Contract Terms Act 1977. For the avoidance of any doubt, when you deal with us as a business the Unfair Contract Terms Act 1977 is hereby excluded to the fullest extent legally possible and you are further referred to additional terms relating to business clients set out below.
6.2 Nothing in this Agreement shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation.
6.3 As a responsible business, we will perform the Service(s) in a professional manner with the appropriate level of skill and care.However, damage to a Consignment may still occur as a consequence of our handling of it and in such circumstances, our liability shall be limited as set out in these it terms and conditions. The reasoning behind this limitation of our liability is as follows:
(a) The value of a Consignment and the amount of potential loss to you that could arise if a Consignment is damaged or lost is not something which we can easily ascertain but is something which is better known to you.In many cases it cannot be known to us at all and can only be known to you;
(b) The potential amount of loss that might be caused or alleged to be caused to you is likely to be disproportionate to the sum that we could reasonably be expected to charge you for providing the Service(s) under this Agreement;
(c) It is not possible for us to obtain cover which would give unlimited compensation for our full potential liability to all of our customers and, even if it were, such cover would be much cheaper if taken out by you (rather than us taking out such cover and passing the cost on to you) and on that basis, it is more appropriate for you to take out such cover;
(d) We wish to keep the costs of providing the Service(s) to you as low as possible;
(e) In light of the above we wish to limit our liability for any damage caused to you to levels which we consider proportionate to our low charges for providing the Services. These amounts are set out in clause 6.5;
(f) In these Terms and Conditions, damage to you means any damage suffered by you (including any loss of, or damage to, a Consignment and any other loss, whether or not known to you or us or in either of our contemplation at the time of entering into this Agreement), however it arises but only so long as it is caused by our negligence, breach of duty or other wrongful act or omission (which includes any deliberately wrongful act or omission) and any breach of any the terms of this Agreement, or any terms implied by statute (where applicable);
(g) We investigate all claims received by us in a fair and speedy manner, but such investigations are more accurate and are easier to perform soon after the loss or damage is alleged to have incurred and on that basis, the timescales set out in this Agreement are necessary to ensure that such investigations can be performed fairly.
The Extent of our Liability
6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7;
6.5 We shall not be liable to you under any circumstances for any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill) or for any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission.
6.6 We shall not be liable to you under any circumstances where there are any materialdiscrepancies (meaning more than 10% difference) between the declared dimensions and weights and the actual dimensions and weights.
The Limitation on the Amount of our Liability
6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to you up to the following amounts in the following circumstances:
(a) If we lose or damage all of a Consignment we will be liable for a maximum of £50. If however this maximum figure is greater than the actual value of the Consignment then we shall only be liable for the full value of that Consignment;
(b) If we lose or damage part of a Consignment, the amount of the sum determined under clause 6.7(a) above shall be pro rated down to represent the proportion that the actual value of that part of the Consignment bears to the actual value of the whole Consignment (so, by way of an illustrative example, if the whole Consignment was worth £50 , and we lost or damaged one quarter of it, we would only be liable for 25% of the figure worked out under clause 6.7(a) above, i.e. £12.50 for the £50 service);
(c) If we cause you loss or damage arising in any other way, a maximum of £50 in respect of any Consignment.
If you consider that the potential loss to you caused by the loss or damage of all (or part) of a Consignment would exceed the figures set out above you must arrange separate cover or insurance to cover such potential loss.If you do not do this then we shall not be liable to you for more than the amounts set out above and you shall be responsible for the risks in any amounts not covered through such cover or insurance (or lack of).
We will not be liable to repay you the value of the Consignment as at the time it was purchased by you. Consignments by their nature are subject to depreciation. You are advised to take out a “new for old” insurance policy should you wish to be compensated in this way. Our liability to you is limited to the amounts set out within this clause 6 and based on the actual value at the date of loss.
6.8 In order to ascertain the extent of our liability above, we shall require proof of the value and weight of the entire Consignment and any part or parts of it which make it up and you must ensure that, prior to our collection of the Consignment, you have a record of these. For the avoidance of any doubt, and without affecting clause 6.5, we shall only be liable for the replacement value of the Consignment and not for any sums that would amount to profit on the Consignment or applicable value added tax (or like tax) on such profit.
6.9 If a claim arises as a result of damage to the whole or part of a Consignment and if we settle the claim for a sum equal to or greater than the value of the Consignment, then we shall be entitled to claim ownership of the Consignment and deal with it as we see fit.< For the avoidance of any doubt, we shall be responsible for the cost of recovery of the Consignment.
6.10 If you wish to combine a number of discrete packages you must do this within an outer box or packaging fully encompassing each discrete package. If you do not do this and any individual discrete package(s) come apart in transit resulting in one or more of them being lost, then once the remaining parcel(s) are signed for by the recipient, you accept that you cannot make a claim for loss or partial loss of that consignment.
Notification of Claims
6.11 We shall not be liable to you under any circumstances for any loss or damage unless you notify us either by email to us within:
(a) and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 21 daysfrom when the Consignment was collected or received by us.
Refunds
6.12 All requests for refunds must be submitted in writing to order@express-xc.co.uk and received by us within 28 days from the date the Service was Purchased.
Special Provisions
6.13 (a) We shall not, in any circumstances, be liable to you for any damage caused arising directly or indirectly as a result of any of the Excepted Risks.
(b) If at any time we are prevented or delayed from starting, carrying out or completing any of the Services because of a strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond our control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of our vehicles, we shall use our best endeavors to provide a replacement vehicle with the minimum delay practicable.
(c) We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a Consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.
Your Default
6.14 If our performance of any of our obligations under this Agreement is prevented or delayed by any act or omission by you or failure by you to perform any relevant obligation (“Your Default”):
(a) we shall (without limiting our other rights or remedies) have the right to suspend performance of the Service(s) until you remedy Your Default and, and we shall have the right to rely on Your Default if Your Default prevents or delays our performance of any of our obligations;
(b) we shall not be liable for any costs or losses that you may suffer that arising directly or indirectly from our failure or delay to perform any of our obligations; and
(c) you shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from Your Default.
7. International Carriage
7.1 If we are requested to collect from, or deliver a Consignment to, a country outside of the United Kingdom our terms of liability (subject to clause 7.2 below) shall be governed by the relevant provisions of the Convention on the Contract for International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as amended) (“the CMR Regulations”) and, in particular, articles 17 onwards and those provisions shall be deemed to be incorporated into this Agreement and will apply in place of any inconsistent terms within this Agreement. We can provide a copy of these provisions if requested, but even if these are not requested you will be deemed to have read, understood and agreed to them and their incorporation into this Agreement.
7.2 If the carriage of any Consignment occurs by air travel and involves stopping in a country other than the country of departure then the Montreal Convention as amended shall be generally applicable to such part of the carriage as occurs by air and, in particular, our maximum liability in respect of loss of or damage to any such Consignment during air travel shall be limited to the amount set out in the Montreal Convention [namely £1,870 per ton of the gross weight (i.e. including any and all packaging) of the Consignment].
7.3 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand.
8. Your Indemnity
8.1 We shall assume, for the purposes of this Agreement, that you are the sole owner of every item dispatched in the Consignment but if any other person makes a claim against us for loss of or damage to any such items beyond our liability to you then you agree that you shall indemnify us against any losses or liabilities that we suffer through that claim (including all legal costs and expenses) and you agree that we shall have no liability to you in these circumstances, regardless of whether such claims exceed any limitations of liability set out in this Agreement.
8.2 You agree to indemnify us against any losses or liabilities that we may suffer through the loss of, or inability to deliver, a Consignment caused by deficient or ambiguous labelling of such Consignment.
8.3 You agree to indemnify us against any losses or liabilities that we may suffer through a breach by you of any of your obligations set out in clause 10.
9. Payment
9.1 If you are a business customer with a business account then:
(a) you shall make payment to us within 7 days of the relevant invoice being issued to you, such invoice to be issued monthly [in arrears];
(b) without limiting any other right or remedy of ours, if you (as a business customer only) fail to make any payment due to us by the due date for payment, we shall have the right to charge interest on the overdue amount at the rate of 8% per annum above the then current Bank of England’s base lending rate accruing on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly;
(c) you shall pay all amounts due under this Agreement in full without any deduction or withholding except as required by law and you shall not be entitled to assert any credit, set-off or counterclaim against us in order to justify withholding payment of any such amount in whole or in part.We may, without liming our other rights or remedies, set off any amount owing to us by you against any amount payable by us to you.
9.2 If you are not a business customer with a business account you shall pay all charges applicable in respect of the Service(s) provided by us in accordance with the payment terms set out in the Service Order.
9.3 Should the provision of any Service(s) mean that we have to deliver a Consignment on a bank or other public holiday we shall be entitled to make a reasonable extra charge for any additional costs incurred by us as a result.
9.4 All charges stated, whether by invoice or in the Service Order, shall be exclusive of any applicable value added tax which shall be added to the total sum payable to be repaid by you.
10. Prepay
10.1 At any time where we offer customers a system of payment on account with bonus credit being applied to such accounts, we shall refer to such system as “Prepay” and the additional provisions of this clause 10 shall apply.
10.2 Your current Prepay credit and any applicable bonus credit shall be separately recorded and the total balance of these credits shall be shown in your account through our website.
10.3 When you accept the Service Order our system will check your Prepay credit and bonus credit balance. The price set out in the Service Order shall be deducted from the balance. If such deduction would result in a negative balance then you shall make up the difference in accordance with the provisions of clause 9 (Payment).We may set a minimum pre pay limit from time to time on any credit payments made to your pre pay account and these will be notified to you through our website.
10.4 Any payment made on account under the Prepay system shall be deemed as a payment for services to be ordered from us.After the initial refund period described below our liability to you will be to provide services to the value of the account balance.Cash balances will not be returned except in cases where you received a defective service and requested a refund of the unused Prepay cash balance held on the account. Any such refund shall be provided subject always to the provisions of clause 6 and you complying at all times with your obligations under clause 11.
10.5 If you do not place any orders for a 6 month period we will send an e-mail to the address in your Account Details to remind you of your balance.This will be repeated at 12 months and 18 months. When a period of 24 months has passed with no orders placed we will assume that your account is no longer active, the Prepay balance will expire and you shall have no further claim to such balance (including in order to pay for services).
10.6 If you change your mind after making a payment on account you may request a refund by contacting our customer services using the details on the contact page of our website within 28 days of the transaction.In such cases the amount refunded will be the sum of the original payment less the value of any services ordered on account.
10.7 Refunds can only be made to the credit card account used to make the original purchase and we will charge a minimum of £5 or 5% of the total refund (whichever is greater) towards our processing costs. Goodwill payments credited to your account will not be available to be refunded to you.
11. Your Obligations
11.1 You agree to:
(a) ensure that the information you supply in the Order Schedule is complete and accurate;
(b) co-operate with us in all matters relating to our provision of the Service(s);
(c) provide us with access to your premises, office accommodation and other facilities as reasonably required by us if any of these are to be the Collection Point or Delivery Point;
(d) provide us with such information and materials as we may reasonably require in order to supply the Service(s) and ensure that such information is accurate in all material respects.
11.2 You agree that we shall not be required, and that you shall not cause us, to carry anything if it would be illegal or unlawful for us to do so (either in the UK< or any country to which a Consignment is to be delivered). You agree that should you do this, you will indemnify us against any losses and/or damage that we may suffer as a consequence.
11.3 We will not, without specific separate written agreement, carry: livestock; liquids; perishable goods; glass; gasses; pyrotechnics; arms; ammunition; corrosive; toxic; flammable; explosive; oxidising or radioactive materials. In addition we will not carry any items which are on our prohibited list above.
11.4 We reserve the right to refuse to carry any parcels which are neither the property of, nor sent on behalf of, you.
11.5 You understand that:
(a) All Consignments shall be accepted at the Delivery Point and that the recipient shall give our driver an appropriate receipt and you agree that this receipt shall be conclusive evidence of delivery of the Consignment by us.This clause 11.5(a) shall not apply where such receipt is obtained as a result of fraud, collusion or dishonesty on the part of our driver.
(b) If there is a strike by any employees of yours, or the employees of any person receiving delivery, then you agree that our representative shall not be asked to perform any additional duties or any duties of a strike-breaking nature.
12. Miscellaneous
12.1 Unless specifically agreed otherwise, “working days” do not include Saturdays, Sundays or public holidays.
12.2 We will not provide any refund or reduction of charges if we receive less than the number of parcels for which you have contracted.
13. Nature of Agreement
13.1 This Agreement, the Order Schedule, the CMR Regulations and the Montreal Convention (so far as they are applicable) shall constitute the entire contract between us and you and the contract shall not incorporate, or be deemed to incorporate any provisions of any other documents.In addition, this contract and the documents referred to above shall supersede any previous contract, warranty or representation made or given by us relating to the Service(s) set out in the Order Schedule.
14. Variation
14.1 No variation, amendment or cancellation of the terms of this Agreement (other than the Order Schedule) shall be binding upon us unless and until it is confirmed in writing by a director of us and, for the avoidance of any doubt, it is declared that no person other than a director has authority to negotiate or enter into any commitment on behalf of us which would or might (but for this clause) involve us in any legal liability whatsoever.
15. Termination
15.1 This Agreement may be terminated by either party giving to the other one month’s written notice of its desire to terminate this Agreement. This Agreement may also be terminated immediately if the other party breaches any of its obligations under this Agreement or (in the case of an individual) becomes bankrupt or (in the case of a company) goes into liquidation other than for the purposes of reconstruction or amalgamation, or has an administrator or receiver appointed over any of its or his property or income or make any deed or arrangements with or for the benefit of his or its creditors.
15.2 On termination of this Agreement for any reason:
(a) you shall immediately pay to us all of our outstanding unpaid invoices and interest and, in respect of Service(s) supplied where the Consignment has been delivered but for which no invoice has been submitted, we shall submit an invoice, which shall be payable by you immediately on receipt;
(b) in respect of a Consignment which has already been paid for and which has been received but not yet delivered, then we shall deliver such Consignment in accordance with the terms of this Agreement;
(c) in respect of a Consignment which has not been paid for but which we have received but not delivered, we shall return the Consignment to you.
(d) the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination or expiry; and
(e) clauses which expressly or by implication have effect after termination shall continue in full force and effect.
16. Applicable Law
16.1 This agreement and any dispute arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales
16.2 You irrevocably agree, for our sole benefit that, subject as provided below, the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual claims). Nothing in this clause shall limit our right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions prevent us from taking proceedings in any other jurisdictions, whether at the same time or not, to the extent permitted by the law of that other jurisdiction
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